Assessor Resource

CHCORG612D
Review organisation's effectiveness

Assessment tool

Version 1.0
Issue Date: April 2024


The skills described in this unit may be applied across a range of community services workplace contexts

This unit describes the knowledge and skills required to manage the continuous improvement of practices of the organisation

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on one or more occasions to enable assessment of all aspects of competence in review of organisation effectiveness

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Importance of principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability

Organisation management and development

Process re-engineering

Quality assurance

Strategic planning principles and approaches

Essential skills:

It is critical that the candidate demonstrate the ability to:

Consult with staff and other relevant parties

Develop and implement practices to improve organisation effectiveness

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate effective communication and interpersonal skills including:

language competence required to fulfil the procedures of the organisation/service

language used may be English, signing or a community language

literacy competence required to fulfil organisation's procedures

language used may be English or a community language

negotiation

Demonstrate effective time management and work planning

Demonstrate awareness and understanding of effective individual and team operations

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Service/agency improvement options may include:

Best practice management approaches

Continuous improvement processes

Process re-engineering

Quality assurance mechanisms

Relevant external trends may include:

Changes in technology

Demographic

Economic

Impact of changing policies and services

Political/social

Internal trends/developments may include:

Changes to staff and management

Client expectations

Industrial relations issues

Level of staff skill and commitment

New policies and work practices

Quality assurance standards

Staffing levels

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Implement strategies to continually identify and analyse relevant external trends in terms of their impact on the organisation, its clients and the community 
Implement strategies to ensure organisation practices and policies reflect current statutory and legislative requirements 
Gather best practice and comparison data and use to identify potential areas for improvement to respond to changes and trends 
Implement mechanisms to collect feedback from clients, target groups and the community and use it to review effectiveness of the organisation and relevance of strategic and business plans 
Use appropriate mechanisms for performance evaluation to measure organisation effectiveness including review of: 
 
 
 
 
 
 
Revise organisation practices and procedures as appropriate to reflect the outcomes of performance evaluation 
Undertake consultation, including with staff and relevant industrial parties, to facilitate implementing organisation improvements 
Develop and routinely apply appropriate quality assurance procedures and review for continuing relevance 
Regularly collect information on changing client and community needs and use to review continuing relevance and effectiveness of services provided 
Where indicators suggest a need to change organisation services, practices and directions to reflect changing client requirements, policy or financial environment or community directions, explore a full range of options to ensure revisions are appropriate and meet needs 
Where appropriate, alter strategic plans and organisation objectives and priorities to reflect changing directions in service delivery 
Routinely use consultative processes to ensure staff, clients and stakeholders support changed arrangements 
Provide appropriate staff training to maximise outcomes from continuous improvement processes 

Forms

Assessment Cover Sheet

CHCORG612D - Review organisation's effectiveness
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCORG612D - Review organisation's effectiveness

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: